Motivational Speaker, Executive Coach, Consultant and Author
Hayssam Al Amine helps organizations and individuals in creating service cultures and service excellence mindsets that develop customer advocacy. Managing Director of Resource Performance Management, he specializes in Organizational Transformation Programs through a dynamic, passionate and a highly motivational approach that inspires employees and top management to discover their hidden talents and untapped potential.
His clients include General Motors, GE, Nokia, Qualcomm, Lenovo, Samsung and Siemens. Hayssam Al Amine, a charismatic and popular lecturer, conducts workshops and seminars throughout the Middle East and North Africa and Asia on subjects, such as, Leadership and team Dynamics, Innovation and Creativity, Sales Success, planning Organizing & Time Management, and his signature workshop, ACE Your Service. He is also the Author of the popular book ACE Your Service: Achieving Customer Engagement.
Hayssam Al Amine is a Management Consultant and Business Coach that specialize in helping organization Achieve Customer Engagement. His successful customer service workshop, ACE Your Service, has been delivered to many top multinational clients in the fields of Retail, Automotive, Aviation, FMCG, and IT. His motivational style, coupled with 24 years of service experience, add great value to companies, management and their talent. Hayssam has a deep understanding of Organizational Behavior and can help you, your team members and your company in Achieving Customer Engagement.
His approach involves working closely with management to create tailor made solutions that bring great value to its staff and bottom line. As an Executive Coach, Hayssam is currently working with some of the most influential CEO’s in the Region. He has the ability to deliver program in Arabic, English and French, and a conversational ability in both Spanish and German. He is often a guest lecturer for many renowned universities in the Region and is a revered Motivational Speaker on the topics of Self-Improvement, Change Management, and Customer Service.
Area of Expertise (All RPM Programs)
- Leadership in Action
- ACE your Service
- Negotiate to the TOP
- The Sales Closer
- Influential Communication Skills
- Problem Solving & Decision Making
- Coaching & Mentoring
- Call Center Training
- Train the Trainer
- Team Building – Building High Performance Teams
- Change Management
- The Quantum Leap of Leadership
- Managing Pressure
Qualifications & Education
- Member of American Hotel Motel Association: AHMA Coach
- International Automotive Association Trainer
- Active Executive Coach and Leadership Development Professional
- Hogan Certified Coach- Psychometrics and Personality Assessments
- Linsey Military Academy Graduate- West Virginia, USA, 1988
- MIU University, Miami, Florida, USA- Hospitality Management,
- Psychology, 1992
Testimonials and Background
I’ve ﬁrst met Mr. Hayssam Al Amine in a “Customer service Excellence” training course that was offered by my company “Abu Dhabi Airports Company. Mr. Hayssam was an amazing teacher and was liked by all the students in the class because of his great way of teaching . Unlike all trainers, he delivers the material in a fun and engaging way that keeps all students focused throughout the lesson. Besides his great method of training, he has great knowledge in his ﬁelds and always up to date with the examples he provide during his classes. Mr. Hayssam is not only a great facilita- tor he is also a great friend!!
Ruaa Al Haddar: Enterprise Solutions Analyst- Abu Dhabi Airports Company
Superb delivery of training content. An extremely professional and thought provoking training course. The most enjoyable and effective training I have EVER attended… Honest”
Dan Skalski- Service Delivery Manager- Etihad Airways, Abu Dhabi UAE
“Hayssam has deﬁnitely left a major impact on our team. His dynamic and motivational style of training has enhanced our team spirit and productivity.”
Hussain Hachem, CEO Gulf- Aramex, Dubai UAE
“I want to thank you for the excellent and powerful training you had give our staff. We have already seen signs of improvements with the ones that attended.”
Fernand Fakhoury- Golden Class Manager- Abu Dhabi Airport Company
“We have worked with Hayssam continuously since 2005 and he consistently wins praise from course partici- pants for his knowledgeable and enthusiastic delivery. Hayssam can be handed any project with conﬁdence that the deliverable will be of top quality.”
Mike Winkfein, Director- General Motors Academy, Dubai UAE